Using the power of process to grow your business or charity - Part 1
In this 1st of a 3 part series Kate Riordan explores how we use the power of process to align employees to the goals of the organisation, to fix problems and to ensure the delivery of a great customer experience.
This video includes
1. Why is mapping your business process so important? What problems can it solve?
2. What are the five key processes that drive small business?