Justice reintegration, education and the arts (Queensland)
Diagnostic / Organisational Needs
The organisation was at a critical point where the founders needed support to navigate strategy, governance, and risk, while also addressing significant burnout.
Both founders were challenged by operational and strategic pressures, and required guidance from someone strong, empathetic, and experienced to help unpick their situation.
Strengthening strategic clarity, governance, and risk management emerged as key capability gaps and priorities to ensure a sustainable and joyful path forward.
Benefolk Solution
The organisation was paired with an expert with extensive experience working with founders and an occupational therapy background that informs her work in strategy and risk for NFPs. Through a risk-focused lens, the founders were supported to develop a more sustainable model, rebuild confidence, and rediscover their passion for the cause. The pairing provided both practical guidance and a trusted sounding board for navigating complex strategic and operational challenges.
Key deliverables / outcomes
- The social enterprise and the charity now have clearly defined business, governance, and resource boundaries, enabling each entity to operate effectively and reducing confusion or overlap.
- Both co-founders have clarity and alignment on their roles and responsibilities, improving decision-making and reducing operational friction.
- The Board has a shared understanding of the strategic direction, enabling more informed oversight and governance.
- The organisation now has a concise, actionable strategic roadmap (Strategy on a Page) that aligns leadership, staff, and stakeholders around shared priorities.
- Strategic risk and risk appetite are clearly articulated, enabling proactive risk management and more confident decision-making.
Key measures
- Improved confidence: Much more confident
- Improved knowlege and skills: Strongly agree
- Improved wellbeing: Strongly Agree
